The name of the Article was Winning Strategy by Jodi Spiro and it dealt with improvement in an employee training environment but I think taken generically the strategy can have other uses.
The article starts with a few main points. One is to benchmark early on in a process to set a clear defined path since change is unpleasant to some and having a map helps. Bringing people with you or getting "buy in" is important to success. Lastly don't set yourself up for failure. Winning early is important setting of goals needs to be done carefully. If improvement is really the most important thing then that should be the goal. There doesn't need to be a number associated with it. Number goals can be too arbitrary.
The next part describes methodology. Problems are usually solved in a similar manner to the method described in the article. A problem is identified, a strategy is formed, a plan is implemented, etc. "Wins" are the important part of this strategy. Besides needing to measurable, tangible, etc they need to be publicized. Positive results are motivating and opportunities to share that should not be missed.
Journal of Staff Development; Apr2012, Vol. 33 Issue 2, p10-16
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